Terms and Conditions - Digital Embroidery Designs

LICENSE AND USE OF OUR MACHINE EMBROIDERY DESIGNS

You must have an embroidery machine in order to use these designs. These are digital files and not a finished product.

Little Luna Creations designs may NOT be purchased and brought to someone else to put on a product. They are licensed ONLY to the purchaser of the designs. If you would like something stitched onto a product, please have the person doing the embroidery purchase the files. Our designs come in the following formats only:  CSD, DST, EXP, HUS, JEF, PES, SEW, SHV, VIP and XXX. Some designs will also come with .PCS files but this depends on the design. We do NOT provide any other design formats.
We will not forward purchased designs to any email address other than the one used to purchase the designs.

DESIGN SHARING
Our digitized embroidery designs, either purchased or free, MAY NOT be sold, traded, shared, given away, or included in any design set.  This includes purchasing with the intent to copy and share with your family or friends.  You may not use ANY portion of our design or our exclusive artwork as a basis to create a new design and call it your own. 
We reserve the right to immediately and without notice terminate repeat and future downloading abilities to any account holder who is known to be sharing designs. ALL design downloads will be terminated. Our designs are available for instant download upon purchase. There is a download limit of 3 times. If you experience any problems, please contact me at info@littlelunacreations.com to rectify any issues. 
You may not alter designs and call them your own or sell the altered designs. You may, of course, edit the designs for your own personal use.

GIVING OUR DESIGNS AS A GIFT
Please note that due to the digital nature of our products, it is not permissible to purchase our designs and give them to another individual, even as a gift. We do offer gift cards for sale. If you would like to give a gift from our website, please purchase a gift card for the recipient. Please follow the instructions on the purchase page and make sure to use the *recipient's* email address. 

USING OUR DESIGNS ON ITEMS FOR SALE
We encourage the use of our designs to be stitched on items you sell!  Our designs MAY be stitched on items to be sold as long as they are not mass-produced (i.e., hiring someone else to sew the designs or sewing them on a production line). As long as only the individual purchaser sews the designs, there is no limit to the number of times you may stitch them on items for sale. Designs used on items for sale must be purchased.  FREEBIES: You may NOT use our free designs on items for sale. You must purchase the designs if you are going to make a profit.
While you may stitch the designs on items to be sold, including iron-on applique patches, you may not claim to be the creator/designer of the designs themselves. 

USE OF OUR DESIGN IMAGES
If you have a website for your business or sell on Etsy or Facebook, or you offer your customers a choice of what they want to be stitched on the item you are making, then you are welcome to display our stitch out images provided you give credit to Little Luna Creations stating "These designs purchased from Little Luna Creations" and kindly link Little Luna Creations to our website www.littlelunacreations.com. If you do not wish to credit Little Luna Creations, then you MUST stitch out your own samples. You may NOT use our images without giving us proper credit.

You may only use our design images if you have already purchased the designs. 

YOUR ACCOUNT
You may not share your login to our website with another individual. As a convenience to our customers, we have provided a venue for you to view all previous purchases and re-download your designs should you lose them or experience a computer crash. Please do not share your login or password with anyone. All downloads are tracked and monitored on a regular basis. If we find designs being downloaded to multiple computers of one account holder, downloading abilities will be suspended without notice and further rights to future downloads will be revoked.
Any genuine technical difficulties, please email info@littlelunacreations.com for assistance.

REFUNDS, RETURNS AND EXCHANGES
Due to the digital nature of our designs and their ability to be downloaded instantly, ALL SALES ARE FINAL AND NON-REFUNDABLE. This includes Gift Card sales. 

If you are experiencing technical problems with your purchased designs, please email me at info@littlelunacreations.com. We don't anticipate a problem with the files, but sometimes errors occur and we will do everything in our power to fix the designs. If we are unable to fix the designs we will apply the amount spent on the designs, in the form of a credit on your customer account.

DO NOT file a dispute with your credit card or PayPal before attempting to reach out for support. Filing a dispute will lock your account until the dispute is settled and we are compensated for the products.

STITCHING ISSUES WITH OUR DESIGNS
All designs are tested for quality prior to release. As stated above, if you are having stitching issues related to the digitized file(s) please email info@littlelunacreations.com. Little Luna Creations is not liable for items that may be harmed during stitching a design out.  If you are stitching onto an expensive item, it is highly recommended that you do a test stitch-out first as results may vary depending on your fabric, stabilizing, hooping etc. Please contact us if you have any issues PRIOR to stitching on a purchased item. We DO NOT provide reimbursement or compensation for damaged embroidery blanks including clothing, bags, towels etc. 

EMBROIDERY EDITING SOFTWARE
Our designs are manually digitized for efficiency, stitch count, and sequence. ALL designs are tested prior to availability, and quality is guaranteed in the files and sizes that we provide.
We are UNABLE to guarantee a design that has been resized, edited. merged, or opened in software that may alter the settings of the design (i.e. software programs that colour sort or change the Stitch sequence by default, remove overlaps, etc.) If embroidery editing software is used to open, edit, and export a design, it is important that you are proficient with the software. We are unable to provide support should a problem arise due to too many variables in all of the software programs.